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Quality Guarantee

man extending hand for handshakeIt’s our honour to provide you with exemplary dental care, and we couldn’t be happier that you’re travelling abroad to visit us. With a passion for going above and beyond for patients, it’s no surprise that we’re proud to offer a “quality guarantee” policy that covers many of our treatments, including:

  • A promise to repair and/or replace any problems with dental implants free of charge so long as the problem is with the implant itself — we’ll even cover the cost of your accommodations.
  • A lifetime warranty for implant placement by Nobel Biocare, Straumann and Biohorizons.
  • A 15-year warranty for implant placement by Tekka.
  • A 10-year warranty for implant placement by MIS.
  • A 10-year warranty covering porcelain crowns.
  • A 5-year warranty covering porcelain veneers.

Our Responsibility

We will repair and/or replace any problems with your implants complete free of charge given that:

  • There is problem with the implant itself
  • Problems during implant placement and prosthesis procedure.
  • Repair or replacement is done at Dr Hung & Associates Dental Center (Address: 244A Cong Quynh St, District 1, HCMC, Vietnam). We are not responsible for any payment should you choose to have repair/replacement done at another clinic/center.
  • Airfare, accommodation and other transportation costs are NOT included.

Conditions and Requirements for Implant Warranty

You MUST follow instructions in Implant Home Care to be eligible for our warranty policy. The Warranty will be reduced or voided for:

  • Allergies and illnesses that were not disclosed properly before the dental procedures are performed.
  • A general illness is present which has an unfavourable effect on the chewing organ (e.g. diabetes, epilepsy, osteoporosis, after-condition excessive X-rays or chemotherapy).
  • Bone graft or sinus lift at the same time with implant placement.
  • Excessive smoking or substance abuse.
  • Poor post-procedure dental hygiene.
  • Teeth night guard not used when have teeth grinding.
  • Damages caused by extreme stress (grinding at night, grip of the teeth).
  • Damages caused by procedures performed by dentist/doctor that are not part of Dr Hung & Associates Dental Center.
  • Patients do not re-visit for dental check-ups and cleanings.

Conditions and Requirements for Porcelain Veneers, Porcelain Crowns and Crowns on Implants

DO’s

  • Get a re-examination with x-rays and dental cleaning once every 6 months, in our office or with your home dentist. Notify your regular dental hygienist about your crowns or bridge.
  • Follow your dentist’s instructions about aesthetic porcelain crown, crown or bridge home care.
  • Use a night guard if you have teeth grinding.
DON’Ts

  • Don’t grind your teeth
  • Don’t eat or chew food that is too hard or too hot
  • Avoid foods that are too sticky
  • Don’t drink or eat hot and cold liquids or good together. The crown on your dental implant is covered with porcelain, which expands with heat and contracts with cold. If you drink something very cold and then drink something very hot, the porcelain may crack and you will have a chip break from your crown.

The warranty will be reduced or voided for:

  • Diseases caused by poor post-procedure dental hygiene.
  • Damages caused by extreme stress (grinding at night, grip of the teeth).
  • Patients do not follow dentists’ post-procedure home care instructionS
  • Patients do not have twice yearly dental check-ups and cleanings.

Surgical Guarantee

Our Commitment and Guarantee

At Worldwide Beauty & Dental Hospital, we stand by the service that we offer believing in quality, patient satisfaction and that we have a responsibility to our patients long after they have returned home. Worldwide Beauty and Dental Hospital provides our patients with the assurances that they are not putting themselves at unnecessary risk by travelling overseas for surgery.Patients are advised that risks are inherently associated with any surgery, and that patients should be fully informed of those risks prior to electing to undertake surgery at Worldwide Beauty and Dental Hospital. Information on surgical, anaesthetic and other risks are detailed in our information pamphlets on procedures which are available from Worldwide Beauty and Dental Hospital. Patients should also fully discuss these risks with their attending surgeon.If patients are healthy without prior medical conditions and have realistic expectations, follow their surgeon’s advice and recovery instructions, then patients should be pleased with their results. If, in the case that a problem does arise as a direct result of the surgery or hospital admission that requires corrective surgery, Worldwide Beauty and Dental Hospital has a guarantee policy and review process.

Review Process

If a patient has a complication then Worldwide Beauty & Dental Hospital would immediately advised including full details of that complication along with any evidence such as photos, medical reports or statements. A review committee consisting of the attending plastic surgeon at Worldwide Beauty and Dental Hospital will review the complication.The review committee will review the evidence and make a determination. This determination will essentially be

  • That the complication is related to surgery, hospital treatment or admission
  • That the complication is related to unrealistic expectations of the patient, previous medical or pre existing conditions, the patient not fully following post operative or surgeons instructions
  • That the complication is not related to surgery, hospital treatment or admission

After a determination of the above, the amount and extent of responsibility between Worldwide Beauty & Dental Hospital and the patient will be allocated. In some cases, responsibility will be 100% allocated to Worldwide Beauty and Dental Hospital, in others, 50% to Worldwide Beauty and Dental Hospital and 50% to the patient, and in others 100% responsibility to the patient. Allocation of responsibility will be made on a case by case basis. Worldwide Beauty and Dental Hospital will notify the patient of the determination in writing.If a patient disagrees with the determination, they should immediately notify Worldwide Beauty and Dental Hospital, in writing, providing the reasons why they disagree with the determination.

Conditions

Patients should be aware that:

  1. All post-operative advice provided by surgeons, including medication recommendations, restricted activities, follow up care must be followed.
  2. Compression garments where recommended must be worn according to the surgeons instructions.
  3. In cases that a patient considers to be an emergency, such as acute pain, acute swelling or infection, the patient should seek immediate medical assistance from a licensed medical practitioner. The patient should obtain a medical report or statement detailing the diagnosis, treatment provided and cost of treatment and forward this information to Worldwide Beauty and Dental Hospital. Patients should, when practical, immediately notify Worldwide Beauty and Dental Hospital that emergency assistance has been sought. Failure to notify Worldwide Beauty and Dental Hospital in a reasonable time will result in cancellation of the guarantee.
  4. Worldwide Beauty and Dental Hospital will not reimburse treatment costs that have not been pre approved in writing by Worldwide Beauty and Dental Hospital.
  5. Generally, except in the cases of emergency or acute complications, no determination will be made by Worldwide Beauty and Dental Hospital for 6 months following surgery. This is to allow ample time for the minimisation of any swelling and to allow normal healing, scar minimisation etc.
  6. No procedures, except in emergencies or acute complications, may be performed by another surgeon without the consent of Worldwide Beauty & Dental Hospital. Failure to pre notify Worldwide Beauty and Dental Hospital will result in cancellation of the guarantee.

Significant risk factors that maybe taking into account when making a determination on high risk surgery cases. Patients with any of the following risk factors should ensure that this information has been provided to their surgeon before undertaking any surgical procedure and declared fully and truthfully on the pre admission form, including but not limited to:

  1. Patients who smoke or are alcohol or drug dependent
  2. Patients outside a healthy BMI range
  3. Patients with diabetes or thyroid disease
  4. Patients with blood pressure disorders including hypertension, limb ischemia, varicose vein or hemorrhoids
  5. Patients with heart conditions including valvular disease or ischemia
  6. Patients with renal conditions including chronic renal failure or stone
  7. Patients with urinary conditions including benign prostatic hypertrophy, stricture of the urethra
  8. Patients with liver conditions including cirrhosis or hepatitis
  9. Patients with lung conditions including COPD, asthma or TB
  10. Patients with gastrointestinal conditions including peptic ulcer
  11. Patients with marrow conditions including dysplastic marrow
  12. Patients with nerve conditions including sensory, motor or autonomic disturbance
  13. Patients with muscle conditions including weakness, myasthenia-Gravis or Guilain-barre syndrome
  14. Patients with uterine conditions including dysmenorrhea and endometriosis
  15. Patients with joint conditions including arthritis
  16. Patients with eye conditions including glaucoma
  17. Patients with psychiatric conditions depression, schizophrenia or anxiety
  18. Patients with systemic conditions including autoimmune disease allergy or cancer
  19. Patients with degenerative conditions to the spine, bone, joints, eye or brain
  20. Patients with keloid scarring problems
  21. Patients with vascular or heart problems
  22. Patients who take medications which could interfere with recovery
  23. Patients who are allergic to medications or other non disclosed allergies
  24. Patients who are HIV positive, or have hepatitis or syphilis

Exclusions

Patients should be aware that the following exclusions will not be covered by this guarantee

  1. Non-surgical procedures, laser or dental procedures
  2. Inherent risks associated with surgery which are not a result of surgery error, including but not limited to: capsular contracture and skin rippling (in the case of breast implants), numbness and changes in sensation, asymmetry
  3. Changes associated with weight gain/loss or pregnancy since the surgery
  4. Applicable only to patients who have stayed in Ho Chi Minh City and the minimum recommended amount of nights recommended to recovery of the named procedure
  5. Case where patients who have been identified and advised thatthey are high risk surgical outcomes may not be fully attained as expected by the patient
  6. Prior to surgery, the surgery technique used, or any other factor provided to the patient which may result in a complication. This particularly applies to patients who insist on having a procedure, when they have been informed by the surgeon that the results may not be optimal
  7. Any revision surgery or secondary surgery not originally performed by Worldwide Beauty & Dental Hospital, or any corrective surgery originally performed by a non Worldwide Beauty & Dental Hospital surgeon
  8. Smokers who do not cease smoking 4 weeks prior to, and 4 weeks after their surgery
  9. Patients who drink alcohol 1 week prior to their surgery and for the complete post-operative period until they have ceased their course of antibiotics or as advised by their surgeon
  10. Patients who have a psychiatric or mental health condition or who are taking any form of psychiatric or mental health related medication

Determination

If after determination, and taking into consideration the conditions and exclusions above, Worldwide Beauty & Dental Hospital guarantees in the case of surgery, hospital treatment or admission error, that Worldwide Beauty and Dental Hospital will in pay in full or on an agreed costs shared basis with the patient

  • For all hospital, admission, surgical and other costs associated with the corrective surgery.
  • In the case of patients who are non residents of Vietnam, for the return airfares from the nearest capital city or international airport in economy class and original booking code. Travel should be in the same season of travel (low season, low shoulder, shoulder, high shoulder, high season). Any additional airfare costs must be paid by the patient.
  • In the case of patients who are non residents of Vietnam, for hotel accommodation for the time required to be in Ho Chi Minh City for corrective surgery. The hotel will be selected by Worldwide Beauty and Dental Hospital. Any additional hotel costs, including upgrades to a higher standard or class or hotel, including room upgrades must be paid by the patient.
  • Worldwide Beauty and Dental Hospital will not be responsible for any expenses for the patient’s companion or family.

Note: All corrective surgery procedures must be finalised within 1 year of the original surgery

Discover an Award Winning Team at Your Service

Get started with us today by submitting your contact information and need request. A member of our team will reach out to you directly to help you better understand our offerings and begin the booking procedure. We can’t wait to help you experience the many benefits of dental tourism.

CONTACT US

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Worldwide Beauty and Dental Hospital | 1800 823 058